Overview of Role

The role of Transport Co-ordinator is to execute the day to day operational and customer facing activity. The role is largely a development one in which the person will be encouraged to work at different levels, sites and functions to ensure we consistently achieve our targets, both operational and strategic.

Key Activities & Responsibilities

1. Play an active and engaged part in ensuring both H&S and compliance standards are upheld throughout all areas of the business and operations.

2. Ensure the planning and execution of daily operation(s) is consistently achieved.

3. Ensure necessary resource and controls for the daily operation, ensuring we meet customer demand.

4. Maintain clear and continual communication channels with both internal and external stakeholders.

5. Demonstrate excellent customer care.

Role Specifics

Strategic Responsibilities

– Play an active and lead part in delivering the strategic aims of both the business and the customer

– Collaborate with colleagues at all levels to ensure all are acting aligned with company values and mission statement

Communication

– Communicate effectively and professionally in both formal and informal situations

– Take a pro-active role in developing and maintaining regular and structured communication channels with colleagues at all levels.

Service Delivery

– Take overall responsibility for delivery service, regardless of delivery channel.

– Ensure that KPI’s and SLA reporting is at forefront to ensure that both contractual obligations and customer satisfaction are achieved.

Managing People

– Provide advice, guidance and support to all personnel involved, both direct and indirect reports

– Ensure 1-2-1’s with relevant staff are upheld at agreed frequency where applicable and / or appropriate

– Uphold and meet company deadlines relating to appraisal process

Planning, Organising and Managing Resource

– Ensure resource is aligned with customer and business forecasts, whilst operating aligned to the budgeted financial targets

– Provide support to the wider group and business as required to ensure that resource is flexed to match volume and activity.

Teamwork and Motivation

– Recognise the importance of leading by example, demonstrating effectiveness by working productively, creatively and collaboratively within various teams, acting as a responsible team member and meeting agreed deadlines.

– Prioritise workload and deliver an effective service within agreed time frames.

– Engage with own staff in a manner that stimulates motivation and encourages commitment.

– Assist the business in developing the spirit of team working, employing techniques which encourage and motivate others.

Initiative, Problem Solving and Decision Making

– Take independent decisions at appropriate level within a defined framework.

– Use initiative to propose solutions to strategic and operational problems and identify opportunities for collaborative activity

– Demonstrate initiative in recommending, contributing to or proposing strategic or operational changes and improvements at functional or corporate level.

Knowledge & Experience

– Undertake relevant staff development as appropriate.

Person Specification

– A motivated and committed person, looking for continual development and progression within the business

– Ability to both self-motivate and self-manage with autonomy to make decisions.

– Demonstrate attention to detail for all tasks.

– Stoic and resilient by very nature

The working days for this role will be Tuesday to Saturday 8am- 6pm

Job Type: Full-time

Pay: £38,800 per year